Return & Refund Policy
At 【请替换：店铺名称】, we strive to ensure your satisfaction with every purchase. However, if you need to return a product, please review the following policy carefully to understand your options and the process.
Return Period
You may request a return within 30 calendar days from the date you receive your order.
Return Requirements
To be eligible for a return, the product must meet all of the following conditions:
- The item must be unused and in its original, resalable condition.
- The item must be returned in its original packaging, if applicable.
- All original accessories, components, and materials must be included.
- The product must not be damaged due to improper use or handling.
Returns that do not meet these criteria may be rejected.
Non-Returnable Products
The following types of items are not eligible for return:
- Personalized or customized products.
- Digital or downloadable products.
- Gift cards.
- Clearance or final-sale items.
- Products that have been used, altered, assembled, or damaged after delivery.
Return Process
To initiate a return, please contact our customer service team at 【请替换：客服邮箱】 within the 30-day return window. Returns must be authorized before being sent back.
Return Shipping
Customers are responsible for paying the return shipping costs unless the return is due to a defective, damaged, or incorrect item received. Shipping fees are calculated and displayed at checkout for all orders.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
Incorrect or Damaged Orders
If you receive an incorrect, defective, damaged, or incomplete item, please retain the product and original packaging. Contact our customer support immediately at 【请替换：客服邮箱】 so we can review and resolve the issue promptly.
Order Cancellations
Orders can be cancelled within 12 hours of placement. Please contact us at 【请替换：客服邮箱】 as soon as possible to request cancellation.
Processing and Shipping Times
Processing of returns typically takes 1-2 business days after we receive your package. Shipping times for deliveries are generally 5-10 business days.